Privacy Policy

Privacy Policy – Mwamba Apartments

This Privacy Policy explains how Mwamba Apartments collects, uses, and protects your personal information when you stay with us or interact with our website and booking channels.

1. Information We Collect

Full name, contact information, and identification details provided during booking or check-in.
Payment details (processed securely through trusted third-party systems such as Airbnb or your payment provider).
Booking history, stay preferences, and communication logs for customer service purposes.
Technical information such as IP address or browser type when using our website.

2. How We Use Your Information

To confirm and manage your reservations.
To communicate updates, check-in details, or stay-related information.
To improve guest experience and respond to customer service requests.
To comply with legal obligations, including safety and guest registration laws.

3. Sharing of Information

We do not sell or rent your personal data to third parties.
Information may be shared with trusted service providers (e.g., payment processors or booking platforms) only as required to complete your reservation.
We may disclose information if required by law, court order, or legal authorities.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access or misuse.
Online payments and bookings are processed using secure, encrypted systems.
While we strive for strong protection, no digital system is 100% foolproof.

5. Your Rights as a Guest

You may request access to the personal information we hold about you.
You can ask for corrections to inaccurate or outdated information.
You may request deletion of your data where legally applicable.

6. Cookies & Website Usage

Our website may use cookies to improve functionality and user experience.
Cookies help analyze traffic, remember preferences, and streamline browsing.
You may adjust browser settings to disable cookies if you prefer.

7. Third-Party Booking Platforms

If you book through platforms like Airbnb or Booking.com, their privacy policies also apply.
We receive only the information required to complete your booking and manage your stay.

8. Updates to This Policy

This policy may be updated occasionally to reflect changes in operations or regulations.
The latest version will always be available on our website.

If you have questions about this Privacy Policy, please contact us at:
info@mwambaapartments.com